To see if you have it on your network, proceed to this tutorial. Surfshark does not support IPv6 at the moment, so if you have it on your network, connectivity issues may arise. IPv6 is a networking system that some Internet networks might have.

You can easily do that by sharing a mobile hotspot with your mobile device by following this guide or try a different Wi-Fi connection. To see if this is the case, try to check if connectivity issues remain connected to a different network. This often happens if the Internet provider applies some restrictions on its network. Then reboot your device and see if the connection gets any better.Ĭonnectivity issues might be network-specific. If you have any of those, try disabling them. This applies to other VPNs, firewalls, file-sharing apps, and especially, anti-virus software. This can sometimes interfere with Surfshark (or any other VPN) connection. Some apps might have taken over network control on your device.

Temporarily disable potentially interfering apps.

Try to test at least several different servers and see if the issue persists. To change the location, open the Locations page on your Surfshark app here you will find the full list of our servers. If that does not help, try the OpenVPN(TCP) protocol.įor various reasons, like server load or technical issues on the server, one location might provide a more stable connection than others.

To do that, launch the Surfshark app, go to Settings -> VPN Settings. This is where you will find an option to change the default protocol.Ĭhange the protocol from Automatic to OpenVPN(UDP). Change the default protocol used on the Surfshark app.If you notice the connection being unstable on your Windows device when connected to a VPN, here is what you should try first: In this tutorial, you will learn what might cause connectivity issues on your Windows machine and how to fix them.

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